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Quality Assurance

Sodexo services are certified to ISO 9001 and ISO 22000. Sodexo services are delivered to the client’s specification, with performance against an agreed standard being frequently monitored and reported upon via Key Performance Indicators (KPI’s). We will develop KPI’s in conjunction with the client, in order to ensure that the client’s expectations have been met, if not exceeded, and to guarantee a high level of customer/client satisfaction.

Stringent quality standards

All sites are audited periodically in line with our robust policies and procedures, whilst our service delivery is underpinned by key performance indicators. Regular satisfaction surveys give our clients, customers and other stakeholders an opportunity to comment on the quality of service they receive, and help us to drive continuous improvement.

Dedicated to Health and Safety

Health and safety of our staff and members of the public is of the utmost importance to us. We have a dedicated health and safety team, responsible for ensuring that our robust policies and procedures meet legislative and regulatory requirements. Key elements of policy include regular site audits, toolbox talks, team briefs and refresher training.

The effectiveness of our safety performance has been consistently recognised by gold awards from RoSPA.