Sodexo develops, manages and delivers a diverse range of services, designed to improve the quality of life for those we serve.
Our positioning in the services industry is original and unique. It is what makes our brand different. In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions.
Sodexo develops, manages and delivers a diverse range of services, designed to improve the quality of life for our clients and customers.
We have an unrivalled reputation for building lasting partnerships with clients through open, transparent relationships based on trust and exceptional performance.
Every day, our 427,000 employees across the world work together to:
More than 95% of our 427,000 employees work on our sites, in daily contact with our clients and consumers. Our employees, who through their commitment and dedication personify Sodexo’s unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset.
Clients and consumers are at the centre of everything we do.
To serve them well on a daily basis, we have to demonstrate our availability and responsiveness, to anticipate their expectations and to take pride in satisfying them.
Sodexo has become a global company but we remain locally-focused; our managers in the field are true entrepreneurs, close to their clients and empowered to make decisions.
It is an absolute need in all of our operations, our business units and administrative officers, as well as in our management committees.
Each person's skills combine with other team member's knowledge to help ensure Sodexo's success.
Teamwork depends on the following: listening, transparency, respect for others, diversity, solidarity in implementing major decisions, respect for rules and mutual support, particularly in difficult times.
Spirit of Progress
Out will, but also the firm belief that one can always improve on the present situation.
Acceptance of evaluation and comparison of one's performance, with one's colleagues in the company on with one's competitors.
Self-assessment, because understanding one's successes as well as one's failures is fundamental to continuous improvement.
Sodexo services are certified to ISO 9001 and ISO 22000. Sodexo services are delivered to the client’s specification, with performance against an agreed standard being frequently monitored and reported upon via Key Performance Indicators (KPI’s). We will develop KPI’s in conjunction with the client, in order to ensure that the client’s expectations have been met, if not exceeded, and to guarantee a high level of customer/client satisfaction.
Stringent quality standards
All sites are audited periodically in line with our robust policies and procedures, whilst our service delivery is underpinned by key performance indicators. Regular satisfaction surveys give our clients, customers and other stakeholders an opportunity to comment on the quality of service they receive, and help us to drive continuous improvement.
Dedicated to Health and Safety
Health and safety of our staff and members of the public is of the utmost importance to us. We have a dedicated health and safety team, responsible for ensuring that our robust policies and procedures meet legislative and regulatory requirements. Key elements of policy include regular site audits, toolbox talks, team briefs and refresher training.
The effectiveness of our safety performance has been consistently recognised by gold awards from RoSPA.